Your service is heartwarming to see

This compliment is long overdue. I visited your department on 2 November 2020. Also had previous visits. I would really like to especially compliment your reception staff. All the times that I visited your department, they were so professional. Even when they are busy, they are always friendly and handled all clients the same way. It doesn’t matter if it is your middle- or upper-class type of client or a worker in his dirty working clothes or your less educated client. It was heartwarming to me to see how they give some extra help to the aged or clients with mobility issues. Even the radiographers were very helpful and professional. A big thank you to everyone. May you all have a wonderful festive season in this difficult time.